Service

We provide warranty on all manufacturing defects for a period of one year starting from the date of purchase from an authorized reseller. The receipt of your purchase is your warranty guarantee.

Please contact us through the contact page if you’re looking for a spare part.

Shipping & Returns

We ship to all the countries in the European Union.

When ordering a Buccan product on our website we will ship the product to you completely free or charge from €35.

It takes up to 24 hours to process and ship your order after your payment has been verified. Weekends and holidays not included. 

You can track your order with the Track & Trace code you received after placing the order on our website. Please contact us if you haven’t received a tracking code. 

Please contact us via the contact form to return your product. 

We’ll refund you within 14 days after we’ve received the product(s). 

Materials

Stainless steel is a metal used in the production of cooking & dining products, such as cutlery, appliances and cookware. 

The advantages of stainless steel is that the material is lightweight, dishwasher safe, 100% rust free, easy to clean and exceptionally durable.

18/0 and 18/10 are terms often used to indicate the quality of cutlery.

When comparing 18/0 to 18/10, the main difference is that there’s 0% nickel used when constructing the product, which makes it more affordable. 18/0 products are still strong and dishwasher safe and therefore a great choice for people looking to buy a quality product at a reasonable price.

18/0 and 18/10 are terms often used to indicate the quality of cutlery.

When comparing 18/0 to 18/10, the main difference is that there’s 10% nickel used when constructing the product, which often gives 18/10 products a shinier finish and offers superior rust resistance. Overall 18/10 is stronger and more durable than 18/0 and therefore it’s a great choice for people looking to buy a premium, long lasting product.

Forged aluminium is a metal used in the production of cooking & dining products, such as pans. 

The advantages of forged aluminium products is that the material is lightweight, dishwasher safe, corrosion and rust resistant, easy to clean and excellent at conducting heat.

Cast aluminium is a metal used in the production of cooking & dining products, such as pans. 

The advantages of cast aluminium is that it’s lightweight, it can be moulded into a unique shape, heats up fast, offers even heat distribution and is very durable. This material is often used to produce high quality cookware. 

Cast aluminium is a metal used in the production of cooking & dining products, such as pans.

The advantages of cast iron products is that the surface doesn’t scratch, it’s oven safe, chemical-free and it’s excellent at conducting and retaining heat. Above all, cast iron is extremely durable. If properly cared for, a cast iron product lasts a lifetime. That’s why it’s used by professional chefs around the globe.

Enamel coating is often used in the production of cast iron products. 

To protect our cast iron products from scratching and rusting, we applied an enamel coating. This glass like protective coating makes the cooking surface completely smooth, which also makes it easy to clean.

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